Version number: [1]

Effective date: 22.10.21 

Terms and Conditions

1.    Definitions

 The terms “us”, “we”, and “our” refer to Skin In The Wild. “You’’ and “your’’ refer to the consumer or member of public, who is the person purchasing a product(s), purchased a product(s) or browsing our website. Product or products refer to any item sold through our website.

 2.    Introduction to our terms and conditions

 This page tells you information about us and the legal terms and conditions on which we sell any of the products (Products) and service (Services) listed on our website (Website) to you.

 3.    Understanding and agreeing our terms and conditions

These terms and conditions will apply to any contract between us for the sale of Products and/or Services to you (Contract). Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products and/or Services from our Website. Please note that you should agree to these terms and conditions. If you do not agree, do not purchase.

4.    Changes to our terms and conditions

We amend these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements. Please check them carefully as they will apply to anything you purchase on or after the date shown at the top. If we have to revise these terms and conditions as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.

5.    Information about us and how to contact us

We operate the website skininthewild.com. We are Skin In The Wild and business country is the United Kingdom.

You can contact us by telephoning 07581089692 or by writing to us at skininthewilduk@gmail.com. When we refer, in these terms and conditions, to “writing”, this will include e-mails. If we have to contact you, we will do so by e-mail or phone or by post to the address you provide to us in your order.

6.    Our products and services

    i.     Our products and services are not intended to prevent, cure or treat any medical or skin condition or to be used as a substitute for medical treatment. We make no promise that any wellness or spiritual objective will be achieved.

   ii.     You (the consumer) are responsible for reading the ingredients on the product label to avoid the risk of allergic or other adverse reactions.

   iii.     You are responsible for reading the label of the product to ascertain the products shelf life. We accept no liability or responsibility for adverse reactions experienced when using our products passed the shelf life.

  iv.     The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. The product you receive may vary slightly from those images.

    v.     The packaging of the product may vary from that shown on images on our website.

  vi.     Our products are made from natural ingredients, nature does not provide consistent and uniform colours or aromas. With each batch our products may vary in colour and smell. This is considered acceptable and no refund will be given for on this basis.

 vii.     We may have to suspend the supply of a Product to deal with technical problems, update the Product to reflect changes in relevant laws and regulatory requirements, or make changes to the Product. If you have paid for an order for a Product that we need to suspend, we will contact you to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product you may contact us to end the contract, and we will refund any sums you have paid in advance for the Product but not received, including any delivery charges.

 7.    Our contract with you

    i.     Your order is an offer to buy from us. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. You must ensure that your order, including delivery address and any other information you supply is correct and you notify us immediately of any changes or errors.

    ii.     After you place an order for a Product, you will receive an e-mail from us acknowledging that we have received your order. A second e-mail will be sent to you notifying you that the Products have been shipped and a legally binding Contract between us will be formed. After you place an order for a Service, you will receive an e-mail from us acknowledging that we have received your order.

   iii.     However, even if we have confirmed your order, we are not obliged to supply any goods. This might be because the Product and/or Service is out of stock, or no longer available, or because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Product and/or Service, or we think you are buying the Product(s) and/or Service(s) to infringe our intellectual property or others rights to deliberately damage our business. If you have already paid for the Product and/or Service, we will contact your via e-mail and refund you the full amount including any delivery costs charged.

  iv.     If you wish to make a change to the Product and/or Service you have ordered please contact us. We will let you know if the change is possible. This will be reviewed by us on a case by case basis and we will make the final decision.

 8.    Our rights to end the Contract

We may end the Contract for a Product and/or Service at any time by writing to you if:

    i.     you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products and/or Services;

   ii.     you do not, within a reasonable time, allow us to deliver the Products to you.

If we end the Contract for a Product and/or Service for the reasons in clauses 7i and 7ii, we will refund any money you have paid in advance for Products and/or Services we have not provided but we may deduct a reasonable compensation for the costs we will incur as a result of your breaking the contract.

 9.    Price and payment

 The price of the Products and/or Services (which includes VAT) will be as stated on our Website at the time you submit your order.

We take all reasonable care to ensure that the price of Products advised to you is correct. On discovery that we have priced incorrectly any of the Products and/or Services on our Website, we are not obliged to sell the Product and/or Service at that price. If you have placed an order, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product and/or Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and/or Service and refund you any sums you have paid.

The price of a Product and/ore Service includes VAT. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order.

You must pay in advance for our Products and delivery charge using one of the payment methods on our Website. We are entitle to not dispatch you the goods until we have received full payment in cleared funds.

10. Delivery

We deliver Products only to England, Scotland and Wales. The costs of delivery will be as displayed to you on our Website.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

During the order process, we will let you know when we will provide the Products to you. We aim to deliver the Products to you within 7 days. However, we take no responsibility should the delivery time be in excess of 7 days. We have no obligation or control over your receival of goods date, the delivery company and delays or losses they may incur.

If you receive notification of an unsuccessful attempted delivery or no one is available at your address to receive the delivery and the Products cannot be posted through your letterbox. It is your responsibility to use the details provided by the delivery company to re-arrange delivery. If the Products cannot be delivered because you haven’t complied with our agreement and they are sent back to us. In order for you to receive your Products, we will contact you and you will be charged to re-deliver.

Delivery of an order shall be completed when we deliver the Products to the address you gave us.

11. When you become the owner of the products

You own the Products once we have received payment in full, including all applicable delivery charges and they have been delivered. From that time you own the Products which become your responsibility.

12. Consumer rights to cancel

Nothing in these terms and conditions will affect your legal rights.

You have the legal right to end the Contract if:

i. The Product and/or Service you have bought is faulty or misdescribed (or to get the Product replaced). As a consumer, you have legal rights in relation to Products and/or Services that are faulty or not as described. If you wish to exercise your legal rights to reject Products and/or Services because they are faulty or misdescribed you must inform us and post the Products back to us. If you have returned the Products to us because they are faulty or misdescribed, we will refund the price of the Products in full, together with any applicable delivery charges. We will refund you by the method you used for payment.

ii. You want to end the Contract because of something we have done or have told you we are going to do. Such as we have told you about a change to a Product and/or Service you do not agree to or temporarily suspended the supply of the Products and/or Services.

iii. You have changed your mind about the Products.  The Consumer Contracts Regulations 2013 – For most products bought online you have a legal right to change your mind within 14 days (cooling-off period), and receive a refund. This means that during the 14 day period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Your legal right to cancel a Contract starts from the date on which we e-mail you confirmation of your order, which is when the Contract between us is formed.

iv. You lose the right to change your mind if:

  a.    The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if they become unsealed

after delivery.

b.    Any Products which become mixed inseparably with other items after their delivery.

If you are exercising your right to change your mind under the Consumer Contracts Regulations 2013 you must return the Products to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.

To cancel a Contract, you need to let us know that you have decided to cancel and your reason by emailing us at skininthewilduk@gmail.com. You must post the Products back to us, we will provide you with the returns address in a e-mail. On receival of the Products we will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below:

We may reduce your refund of the price to reflect any reduction in the value of the Products, if this has been caused by you handling or using them. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method. We will make any refunds due to you as soon as possible

13. Complaints

If there is a problem with the Products and/or Services, or you wish to tell us about a complaint, write to us at skininthewilduk@gmail.com

14. Events outside our control

We are not liable or responsible for failing to perform or delays in our Contractual obligation to you in the case of an event outside our control. Events include but are not restricted to pandemics, epidemics, telecommunication failures and staff sickness.

15. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.

16. Other important terms and conditions

    i.     Nothing in these terms and conditions will limit or exclude any liability for death or personal injury resulting from negligence, any liability for fraud or fraudulent misrepresentation; or any other liability which cannot be limited or excluded by applicable law.

    ii.     Subject to clause 15i we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or for any indirect or consequential loss arising under or in connection with these terms and conditions or caused by use. 

  iii.     In no event shall our total aggregate liability to you in respect of all other losses arising under or in connection with these terms and conditions whether in contract, tort (including negligence), breach of statutory duty, or otherwise, exceed to the total price paid by you for the Products under these terms and conditions.

  iv.     We only supply the Products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    v.     We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these terms and conditions.

  vi.     You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.

 vii.     This Contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

 viii.     Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

  ix.     If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    x.     These terms and conditions are governed by English law. This means a Contract for the purchase of Products and/or Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.